Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 working days. Personalised items may take slightly longer during busy periods, and we will always aim to keep customers informed.
Delivery (UK)
We currently ship within the United Kingdom.
Delivery times are typically:
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Royal Mail 2nd Class: 2–4 working days after dispatch
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Royal Mail 1st Class: 1–2 working days after dispatch
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Evri Standard Delivery: 2–4 working days after dispatch
Please note that delivery times are estimates and may vary during peak periods or due to carrier delays.
Shipping Costs
Shipping costs are calculated at checkout and clearly displayed before payment. Some products may include free delivery depending on listings or promotions.
We offer free standard delivery on all UK orders over £20. This will be applied automatically at checkout when the order value qualifies.
Lost or Delayed Parcels
If your order has not arrived within the expected timeframe, please contact us first so we can investigate. In some cases, we may ask you to confirm delivery details so we can raise a query with the delivery provider on your behalf.
We will always do our best to resolve any delivery issues as quickly as possible.
Personalised Items
Personalised items are carefully checked before dispatch. Please ensure all custom details are entered correctly, as we cannot be responsible for errors submitted by the customer.
Contact
If you have any questions about your order, please email: littlekeepsstudios@gmail.com